Shipping and Retruns

SHIPPING WITHIN AUSTRALIA

FREE STANDARD SHIPPING for orders above $99 AUD

Standard Shipping Australia Wide: $5.90
Express Shipping Australia Wide: $12.90

*Orders are dispatched from our warehouse in QLD within 1-3 days.

Transit times for:
Standard shipping varies between 2 to 6 working days. 
Express shipping varies between 1 to 3 working days.

INTERNATIONAL SHIPPING

Currently Shipping to New Zealand, USA, EUROPE and Asia.

New Zealand Standard Delivery: $15.90 AUD

FREE shipping to New Zealand for orders above $150 AUD

For all other regions shipping cost is calculated at checkout.

Customers are responsible for paying any customs or import duties (including VAT and any processing fees) imposed by your country of residence.

*Orders are dispatched from our warehouse within 1-3 days. Transit times vary between 1-2 weeks approximately. 

DISPATCH TIME FROM WAREHOUSE

Within 1 to 3 working days from our warehouse in Queensland Australia.

ALL MATTERS RELATING TO ORDERS AND SHIPMENT

Please kindly send your enquiry along with your order confirmation number to info@soulrosejewellery.com. If you wish to add on any products after placing an order, we can certainly do that as long the parcel is still with us in the warehouse.

FORGOT TO USE DISCOUNT CODE

Once an order has been placed, we are unable to apply discount codes retrospectively. Please contact us at info@soulrosejewellery.com for more information.

We handle returns and process refunds in accordance with the consumer guarantees under Australian Consumer Law. Unfortunately, we are unable to accept returned orders for change of mind, inclusive of purchases that have been made in error. However, we understand there are unfortunate circumstances where you may wish to apply for a refund. Please see eligible reasons below:

Broken or Damaged in Transit: We will gladly replace or refund products that arrive broken or damaged during shipment. Please contact us within 7 days of receiving the product and provide photographs of the damaged item/s and packaging.

Faulty Products: If you believe your product is faulty or defective, please contact us within 7 days of receiving the product. We may request photos or a description of the issue to assess the problem. If deemed faulty, a replacement item will be shipped to you at no additional cost.

Missing Products: In the rare event that we ship you an incorrect product, please contact us within 7 days of delivery, along with photographs of what you have received and a description of the issue so we can assess the problem. We will arrange for the correct product to be shipped to you at no additional cost, or offer a refund if preferred.

Allergic Reactions: As all skin types are unique, there is no one size fits all. Enquiries are viewed on a case by case basis. In the unfortunate event that you experience an allergic reaction to a product, please discontinue use immediately and send us a photo of the reaction within 7 days of receiving your order.